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Delivery Policy

Delivery Fee and Estimated Delivery Time



Flat Rate Shipping
(Per order)

Order Processing Time
Estimated Delivery Time
(after order processing)
Hong KongS.F. Express Freight Collect
within 3 business days
1-3 Business Day(s)
MacauS.F. Express Freight Collect
within 3 business days
3-7 Business Day(s)

Taiwan

S.F. Express Freight Collect
within 3 business days
2-10 Business Day(s)
SingaporeS.F. Express Freight Collect
within 3 business days
1-7 Business Day(s)
MalaysiaS.F. Express Freight Collect
within 3 business days
1-7 Business Day(s)
Brunei
S.F. Express Freight Collect
within 3 business days
2-10 Business Day(s)
Indonesia
S.F. Express Freight Collect
within 3 business days
2-10 Business Day(s)
China
S.F. Express Freight Collect
within 3 business days
3-7 Business Day(s)


We may have to contact you if there are any missing or incomplete information, which may cause delays in shipping of your order. Please make sure you enter the correct information during checkout. 

Delays may also occur due to verification of pending payment or customs clearance (if any). 

Please expect additional time for us to process during promotion periods or hot seasons, such as Christmas, New Year Holiday, Easter Holiday etc.




Order Tracking

You will receive email if your order was shipped, we will also provide the tracking number to you in your email, please check your email inbox (as well as junk folder). To check the status of the shipment in our website, please "Login" > "My Account" > "Order History", click the view button to view your order. You be able to see the status of the order in "Order History", if the status is Shipped, it should have a tracking number in the comment.




Import Taxes & Duties

Import taxes, duties and other customs fees may be enforced in some countries. These charges are determined by the customs department of the specific destination. Please note that the customer is responsible for any taxes and duties for the order. For further details of charges, please contact your local customs office.




Customs & Regulations

Your local customs department may require further documents and time to clear your package. This process may defer the estimated delivery time. The customer is responsible for checking their local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.